Expertise & Credentials

MICHELLE FILICICCHIA, PRESIDENT

The cornerstone of RTB Services is Training & Instructional Design.  As a coach, trainer and curriculum developer, my professional experience dovetails smoothly into our current offerings.  RTB Services was formed in 2003 to facilitate business professionals’ effectiveness and productivity while increasing contentment and enjoyment.  My motivation centers around building professional relationships that promote trust, respect, integrity and fun.

I began in Customer Service directly out of college and worked in the industry for several years before pursuing graduate education in the field of Training and Organizational Development.  I completed a Master of Business Education in the early ‘90s, expecting to be a stand-up trainer within a corporation.  At that time, instructor-led training was the primary form of training.

I accepted a position as an instructional designer at Arthur Andersen in Chicago.  After my tenure at Andersen, I worked for Waste Management as an instructional designer in the sales training department before moving to a sales and customer service training company, Corporate Dynamics.   During a ten-year stretch at Corporate Dynamics, I  developed expertise in Organizational Development, completed courses in Change Management at Benedictine University, and facilitated many service, sales, and coaching sessions for CDI clients.

CREDENTIALS

Master of Business Education in Training and Organizational Development, University of Minnesota

Adjunct Faculty, Roosevelt University

Human Performance Technology; Career Development

Adjunct Faculty, The Chicago School of Psychology

Training Theory and Instructional Systems Design

Certified Professional Workplace Learning and Performance, CPLP

Registered Corporate Coach, RCC

Worldwide Association of Business Coaching, WABC

Certified in Change Management, Benedictine University

Workplace Learning and Performance Institute, WLPI, Instructor

Co-VP Marketing, CCASTD

MEMBERSHIPS

Chicagoland Chapter of the American Society for Training and Development, CCASTD

American Society for Training and Development, ASTD

International Society for Performance and Improvement, ISPI

Chicago International Society of Performance Improvement, CISPI

OD Network

West Chicago Chamber of Commerce and Industry